IT Managed Services
Dicetek provides fully Managed IT Services assuming full responsibility for managing and supporting client’s IT Systems. Acting as the client’s virtual IT department, Dicetek provides the following services:
- IT Need Analysis : We analyze IT requirements based on client’s business needs and suggest right configuration of IT equipment (right-sizing IT infrastructure)
- Hardware Support : We assist in procurement and maintenance of Servers, Networks, Desktops and Laptops.
- Software Support : We audit and manage all software licenses.
- IT Security : We protect systems from viruses and backup data.
- We plan and put in place a full-fledged Disaster Recovery System
- User / System Administration
- Internet Access and Firewall Administration
- Network Administration and Support : network all computers, monitor
internet connectivity, network traffic and provide suitable solutions for improvement, if required
- Web services : design and hosting of web-sites including domain registration
- We provide SMS based applications
- Help Desk Support : logging and tracking of calls using ITIL procedures
- Remote system management : We solve problems promptly to meet agreed service levels by remotely accessing systems to resolve issues. This remote support capability is fully secure and comes at very nominal, fixed monthly charges.
- Email Administration
- Mobile Computing Support