IT Managed Services

Dicetek - IT Managed ServicesDicetek provides fully Managed IT Services assuming full responsibility for managing and supporting client’s IT Systems. Acting as the client’s virtual IT department, Dicetek provides the following services:

  • IT Need Analysis : We  analyze  IT  requirements  based  on  client’s business   needs  and  suggest  right  configuration   of   IT  equipment (right-sizing IT infrastructure)
  • Hardware Support : We  assist in  procurement  and maintenance of Servers,  Networks,  Desktops  and  Laptops.
  • Software Support : We  audit  and  manage  all  software  licenses.
  • IT Security : We  protect  systems  from  viruses  and  backup  data.
  • We plan and put in place a full-fledged Disaster Recovery System
  • User / System Administration
  • Internet Access and Firewall Administration
  • Network Administration and Support : network all computers, monitor
    internet connectivity, network  traffic  and  provide  suitable  solutions  for  improvement,  if  required
  • Web services : design and  hosting  of  web-sites  including  domain registration
  • We provide SMS based applications
  • Help Desk Support : logging and tracking  of  calls  using  ITIL procedures
  • Remote system management : We  solve   problems   promptly  to  meet agreed service levels by  remotely  accessing  systems  to  resolve   issues. This  remote  support  capability  is fully  secure and comes at very nominal, fixed  monthly  charges.
  • Email Administration
  • Mobile Computing Support